Return and Refund Policy

Last updated: October 10, 2026

At POETCHINI, we are committed to providing a pleasant, safe, and transparent shopping experience. However, we understand that sometimes a product may not fully meet expectations, and for this reason, we offer several solutions.

1. Return Terms

You can request an exchange or refund within 30 days of receiving your order.

To start the process, send us an email at orders@poetchini.com including:

• Order number
• Full name
• Email address
• Reason for the request
• Preference for exchange or refund
• Any photos of the product

Once we receive your request, our team will send you all necessary instructions.

2. Conditions for Accepting a Return

The product must be unused and unwashed, in perfect condition, in its original packaging, and with intact tags. Otherwise, we reserve the right to refuse the return.

All items, including items purchased on sale, are eligible for return under the return window and conditions stated above.

3. Return Shipping

Return shipping is at the customer's expense.

A trackable shipping service (tracking number) must be used.

The tracking code must be sent by email to orders@poetchini.com. Without this code, a refund cannot be guaranteed.

Once your return request has been approved, you will receive the correct return address from us.

Please note that returns are processed through our international logistics centre, and the return address may vary depending on the order.

Do not send any items back without contacting us first.

4. Where Products Are Shipped From

Our products are shipped directly from our international logistics centre.

This allows us to offer a wider range of items, exclusive collections, and more competitive prices, reaching customers without compromising on quality.

5. Alternative Solutions to Returns

We understand that international shipping costs can sometimes be high, so our team may offer customised alternative solutions in case of dissatisfaction — without the need to physically return the product.

Contact us and we'll find the most convenient option for you.

6. Exchanges

You can request a change of size or model.

Once the original product is received and verified, we will send the new item.

7. Refunds

For approved returns, refunds will be processed within 5 business days after we receive and inspect the returned product, using the same payment method used for the purchase.

Thank You for Your Trust

Our goal is to provide clear, accessible, and satisfactory service.

We're always available for any questions at orders@poetchini.com.